- Business Climate
Simply stated, Insourcing is the opposite of outsourcing; that is insourcing (or contracting in) is often defined as the delegation of operations or jobs from production within a business to an internal (but 'stand-alone') entity that specializes in that operation. Insourcing is a business decision that is often made to maintain control of critical production or competencies.
While, outsourcing has a place, certain activities that are of smaller magnitudes such as Web Services and need local time zone support are appearing as candidates to bring back in house. Cost benefits, need for local support, and new tools such as Open CMS are creating challenges for outsource service providers.
- Web Support Services Overview
- Web Support Services Details
People
Within a Web and Content Management Support environment, Level Six has identified the primary resources needed to support a Web Insource engagement. Those resources include:
- Creative Directors
- Web Architects
- Web Designers
- Content Management Experts
- Web Developers
Process
Each organization is unique and therefore has specific needs. When engaging a client in an Insource engagement it is important to determine and define the following processes for success:
- Service Level Guidelines
- Governance Guidelines
- Product Lifecycle Approach (Standard PLC, Waterfall, Prototyping)
- QA and Test Guidelines
- Customer Acceptance Guidelines
Tools
In order to track cost and resources, Level Six uses it's own ContingentForce application as it's Insource Tracking tool. With ContingentForce, we are able to provide the following without additional cost to the customer:
- Manages time, expense, payment, Project deliverables, and resource data
- Manage each resources deliverables via our content management system capabilities
- Reports corporate compliance metrics, ROI, Spend, Project Metrics, and project status
- Track open issues
- Create Alerts based on customer business rules i.e. compliance, schedules, and resource availability